6 hours for general faults, 24 hours for major faults, 72 hours for complex & hard-to-diagnose faults

Within the first six months after vehicle purchase, the manufacturer will assign dedicated service engineers to provide on-site stationed support.

Free door-to-door first maintenance service is available for key clients with all charges fully waived.

Customers may check the prices of all spare parts via the mobile App with fully disclosed and transparent pricing.

Customers can rate every maintenance service, and the service station’s revenue is linked to customer feedback.

Service outlets will be built within 30 kilometers of vehicle operation locations to deliver nearby support. Meanwhile, customers are encouraged to build self-maintenance stations.

In the event of vehicle breakdown, the manufacturer will arrange service stations to conduct on-site repairs unconditionally.

For vehicles sold before July 1, 2024, rear axles covered under warranty will be replaced instead of repaired upon malfunction.

If an in-stalled vehicle breakdown cannot be fixed within the promised time and results in the unavailability of a replacement vehicle, compensation equivalent to RMB 1,000 per day will be provided for each day of delay.

When a customer’s vehicle breaks down and cannot be repaired within the promised time, or the customer has urgent transportation tasks, the manufacturer will provide a temporary replacement vehicle for the customer. This benefit cannot be claimed together with the overtime compensation.